1. Commercial policy
Our commercial policy is based on strict compliance with the laws and regulations in force. All transactions are carried out with security and discretion, and all data is stored securely.
2. How to order
2.1 Steps to complete a purchase in our online store
- Select the desired product and add it to the shopping cart;
- Follow the checkout instructions to fill in the order details;
- Select the desired payment method;
- Confirm order details;
- Complete the payment;
- The product will be shipped to the address provided.
2.2 Right not to accept the order or to cancel the purchase
We reserve the right not to accept the order or to cancel the purchase at any time and for any reason. A full refund will be given if the order is cancelled before shipment. If the order has already been shipped, the refund will be made after the product is returned in perfect condition.
2.3 Data Verification
Personal data provided at the time of ordering is verified to ensure that the order is processed securely. The customer is responsible for providing correct and complete information. If the information provided is incomplete, incorrect or unverifiable, the order may be cancelled.
3. Warranties and Product Price Indication
All products are guaranteed for a period of 3 years. Product prices include all applicable taxes.
3.1 Payment Methods
We accept payments by bank transfer, credit card, PayPal, Mbway, Klarna and other payment methods. The payment method must be selected at the time of ordering. Credit card payments are processed securely through our payment partner, as well as all others. We do not store any credit card information, or any other method
3.2 Payment Processing
The payment will be processed automatically once the order is confirmed. The payment must be successfully processed for the order to be processed. If the payment is not successfully processed, the order will not be shipped and the amount of the order will be refunded. In case of Credit Card payment, all details (card number or expiration date) will be sent by encrypted protocol to the company providing the remote electronic payment services, without any other being able to access the transmitted information.
4. Order Security
All our payment providers are certified and the order data is securely transmitted according to the latest security protocols. Payments are processed securely, and all data is stored securely.
5. Reservation of Title
Products ordered are subject to our retention of title until full payment is made.
All prices shown on our website include VAT. The prices are valid for orders placed online and are valid on the date of the order. We reserve the right to change prices at any time without notice.
6.1 Total Price at the End of Order
The total price at the end of the order is the total price of the products plus shipping costs and any applicable taxes. The total price of the order will be displayed before you confirm the order.
6.2 Pricing Errors
We reserve the right to correct any errors, including incorrect prices on our website, that may arise due to human error, computer systems malfunction or any other situation. If incorrect pricing is displayed, we will inform you before shipping the order, and we will not proceed with the order until the pricing is corrected.
7. Quality and Warranty
All products are guaranteed for a period of 3 years. The cost of repair or replacement of any defective product will be borne by the company during this period. After the warranty period, repair or replacement costs will be borne by the customer.
8. Shipping & Delivery
Our products are shipped by DHL, with tracking number, to ensure security and fast delivery. The shipping costs are calculated according to the recipient's location, and must be paid by the customer.
8.1 Delivery: where and when
The products are delivered throughout the European Union.
The delivery time varies depending on the destination country. The DHL tracking number will be provided once the package has been shipped. The customer should check the status of the package with DHL to confirm the delivery date.
8.2 Delivery Time Limits
Delivery times are the responsibility of the carrier. If your shipment does not arrive within 10 days after the estimated delivery time, you should contact the carrier or our customer support. The carrier or our customer support can initiate an investigation for lost items.
Please note that normal delivery times may vary depending on the product and the origin/destination; from 1-3 days for countries neighboring the shipping country (Portugal) and up to 20 days for distant countries. Delays of up to 10 days are unfortunately possible due to, for example, weather incidents, customs services, or operational delays.
8.3 Inspection upon delivery
The customer must inspect the product upon delivery. If the product is damaged or in poor condition, the customer should accept the product, and should contact customer service for further information. Photographs of the packaging and the product should be provided.
9. Shipping Costs
Shipping costs are calculated according to the recipient's location.
9.1 Free Shipping
Free shipping is valid for orders above the set value and to the countries indicated.
10. Returns & Cancellations
We accept returns within 14 days after the products were delivered. The returned product must be in perfect condition and unused. The cost of the return is the responsibility of the customer. The refund of the product value will be made within 7 days after receiving the return.
If the reason for the return is BOOMFIT's responsibility, we will reimburse you for the shipping costs (defective products or products that are different from the ones you actually ordered).
The customer may choose a bank refund or a refund coupon that can be used for a future order. The coupon will be valid for 12 months from the date of its creation. After this time, no refund will be given.
However, if, in an order of multiple products, only one has a problem, we will not refund the shipping costs.
If the reason for the failed delivery and return of the order is the responsibility of the carrier, regardless of the payment method chosen, you should contact Boomfit so that we can resolve the situation with the carrier.
10.1 Cancellation of the order before shipment
We reserve the right to cancel the order at any time before shipment. If this happens, the amount of the order will be refunded to the customer within 7 days.
10.2 Return of defective products
Defective products must be returned to our store. The cost of the return will be in charge of BOOMFIT. Defective products will be repaired or replaced, or the amount paid will be refunded. The quality guarantee is valid for a period of 3 years.
10.3 Return of products due to customer's option
Products returned for cancellation must be in perfect condition and unused. The cost of return is the responsibility of the customer. A refund of the amount paid will be made within 7 days of receiving the return.
Returns of incomplete, damaged or scratched products, as well as products without packaging, or products with signs of having been used, will not be accepted.
If we receive an item under the above conditions, the customer will lose the right to a refund and will have 10 days to collect the item(s) at our facilities. The customer can also request a new shipment, however he will have to pay for the new shipment.
10.4 Return information
To return a product, the customer should contact our customer service.
Returned products should be sent to the address provided, indicating the order reference or invoice number. A refund of the amount paid will be made within 7 days after the receipt of the return.
11. Customer support
Our customer support department is available to answer any questions or concerns of our customers through the following contacts:
E-mail: [email protected]
Phone: +351918601806 (Portuguese mobile network charges apply)
12. Conditions applicable to Promotional Codes (discounts)
Promotional codes and discounts are valid for a limited period and are subject to specific conditions set by BOOMFIT
Satisfaction of all orders placed on the site is subject to availability. All orders will be processed as soon as the requested products are available.
14. Validity of campaigns
Offers on the site are valid only for the time they are displayed on the site. Prices and discounts displayed on the site are subject to change without notice.
We are not responsible for any damage or loss caused by the use or misuse of our products.
16. Bodytone Products - Delivery and Warranty
Bodytone products have a delivery time of approximately 2 to 15 working days. Delivery on time is not guaranteed and is the responsibility of the Bodytone supplier. All of these products are sent directly from our partner Bodytone's warehouse, through the carrier selected by them.
Bodytone products have a 3-year quality guarantee. They are presented on our website divided into the pro line (intended for professional use) and home line (intended for domestic use). The use of home machines in a professional context voids the warranty.
Incidents and complaints are communicated to Bodytone, and resolution may take up to 15 working days.
17. Applicable Law
These Terms and Conditions are governed by the Portuguese.
18. Amendment of the Terms & Conditions
We reserve the right to change the Terms and Conditions at any time, without prior notice.
19. Information on the Website
Information on the Website may contain errors, be incomplete or incorrect. We reserve the right to change, correct or update the information on the Website at any time without notice.
20. Alternative Dispute Resolution
In the event of a dispute, customers are encouraged to contact our customer service department to try to resolve the problem. If the problem cannot be resolved, we encourage the customers to use an alternative dispute resolution service.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.