Refund policy

We accept returns within 14 days of product delivery. The returned product must be in perfect condition and unused. The cost of return shipping is the customer’s responsibility. A refund for the product’s value will be issued within 7 days of receiving the return.

If the reason for returning the order was due to BOOMFIT’s fault, we will refund the respective shipping costs (e.g., defective products or items different from those actually ordered).

The customer may choose to receive a bank refund or a refund voucher that can be used on a future order. The voucher will be valid for 12 months from the date of issuance. After this period, no refund will be issued. 

However, if, in an order containing multiple products, only one has presented a problem, we will not refund the shipping costs.

If the reason for the failed delivery and return of the order is the responsibility of the carrier, regardless of the chosen payment method, the customer must contact Boomfit so that we can resolve the situation with the carrier. 

1. Order Cancellation Before Shipping

We reserve the right to cancel the order at any time prior to shipment. If this occurs, the order amount will be refunded to the customer within 7 days.

2. Return of defective products

Defective products must be returned to our store. The cost of the return will be covered by the store. Defective products will be repaired or replaced, or the amount paid will be refunded. The quality guarantee is valid for a period of 3 years.

3. Returns due to change of mind

Products returned due to buyer’s remorse must be in perfect condition and unused. The cost of return shipping is the customer’s responsibility. A refund will be issued within 7 days of receiving the returned item.

Returns of incomplete, damaged, or scratched products, as well as products without their original packaging or products showing signs of use, will not be accepted.

If we receive an item in the conditions mentioned above, the customer will lose the right to a refund and will have 10 days to collect the item(s) from our facilities. The customer may also request a new shipment, in which case they will bear all shipping costs.  

4. Return Information

To return a product, the customer must contact customer service via email.

Returned products must be sent to the provided address, indicating the order reference or invoice number. A refund for the amount paid will be issued within 7 days of receiving the return.