Shipping policy
Our products are shipped via DHL, with a tracking number, to ensure security and fast delivery. Shipping costs are calculated based on the recipient’s location and must be paid by the customer.
1. Delivery: where and when
Products are delivered throughout the European Union.
Delivery times vary depending on the destination country. The DHL tracking number will be provided as soon as the order is shipped. The customer should check the order status with DHL to confirm the delivery date.
2. Delivery Times
Delivery times are the responsibility of the carrier. If your shipment does not arrive within 10 days of the estimated delivery date, you should contact the carrier or our customer support. The carrier or our customer support can initiate an investigation for lost items.
Please note that standard delivery times may vary depending on the product and the origin/destination; ranging from 1-3 days for countries neighboring the country of shipment (Portugal) to up to 20 days for distant countries. Delays of up to 10 days are, unfortunately, possible due to factors such as weather conditions, customs clearance, or operational delays.
Deliveries take place Monday through Friday (excluding holidays) between 8:00 AM and 6:00 PM. We do not guarantee delivery within a specific time window, as the delivery schedule is the responsibility of the carrier.
3. Inspection upon Delivery
The customer must inspect the product upon delivery. If the product is damaged or in poor condition, the customer must accept the product and contact customer service for further information. Photos of the packaging and the product must be provided.
4. Shipping Fees
Shipping fees are calculated based on the recipient’s location.
4.1 Free Shipping
Free shipping applies to orders above the specified amount and to the listed countries.
5. Bodytone Product Shipments
Bodytone products have an estimated delivery time of approximately 2 to 15 business days. On-time delivery is not guaranteed and is the responsibility of the Bodytone supplier.
