We accept returns within 14 days after the products were delivered. The returned product must be in perfect condition and unused. The cost of the return is the responsibility of the customer. The refund of the product value will be made within 7 days after receiving the return.
If the reason for the return is BOOMFIT's responsibility, we will reimburse you for the shipping costs (defective products or products that are different from the ones you actually ordered).
The customer may choose a bank refund or a refund coupon that can be used for a future order. The coupon will be valid for 12 months from the date of its creation. After this time, no refund will be given.
However, if, in an order of multiple products, only one has a problem, we will not refund the shipping costs.
If the reason for the failed delivery and return of the order is the responsibility of the carrier, regardless of the payment method chosen, you should contact Boomfit so that we can resolve the situation with the carrier.
1. Cancellation of the order before shipment
We reserve the right to cancel the order at any time before shipment. If this happens, the amount of the order will be refunded to the customer within 7 days.
2. Return of defective products
Defective products must be returned to our store. The cost of the return will be in charge of BOOMFIT. Defective products will be repaired or replaced, or the amount paid will be refunded. The quality guarantee is valid for a period of 3 years.
3. Return of products due to customer's option
Products returned for cancellation must be in perfect condition and unused. The cost of return is the responsibility of the customer. A refund of the amount paid will be made within 7 days of receiving the return.
Returns of incomplete, damaged or scratched products, as well as products without packaging, or products with signs of having been used, will not be accepted.
If we receive an item under the above conditions, the customer will lose the right to a refund and will have 10 days to collect the item(s) at our facilities. The customer can also request a new shipment, however he will have to pay for the new shipment.
4. Return information
To return a product, the customer should contact our customer service.
Returned products should be sent to the address provided, indicating the order reference or invoice number. A refund of the amount paid will be made within 7 days after the receipt of the return.