Our products are shipped by DHL, with tracking number, to ensure security and fast delivery. The shipping costs are calculated according to the recipient's location, and must be paid by the customer.
1. Delivery: where and when
The products are delivered throughout the European Union.
The delivery time varies depending on the destination country. The DHL tracking number will be provided once the package has been shipped. The customer should check the status of the package with DHL to confirm the delivery date.
2. Delivery Time Limits
Delivery times are the responsibility of the carrier. If your shipment does not arrive within 10 days after the estimated delivery time, you should contact the carrier or our customer support. The carrier or our customer support can initiate an investigation for lost items.
Please note that normal delivery times may vary depending on the product and the origin/destination; from 1-3 days for countries neighboring the shipping country (Portugal) and up to 20 days for distant countries. Delays of up to 10 days are unfortunately possible due to, for example, weather incidents, customs services, or operational delays.
Deliveries take place from Monday to Friday (not including holidays) between 8am and 6pm. We do not guarantee delivery within a specific time period. The delivery time is the responsibility of the carrier.
3. Inspection upon delivery
The customer must inspect the product upon delivery. If the product is damaged or in poor condition, the customer should accept the product, and should contact customer service for further information. Photographs of the packaging and the product should be provided.
4. Shipping Costs
Shipping costs are calculated according to the recipient's location.
4.1 Free Shipping
Free shipping is valid for orders above the set value and to the countries indicated.
5. Shipments of Bodytone products
Bodytone products have a delivery time of approximately 2 to 15 working days. This delivery time is not guaranteed and is the responsibility of the Bodytone supplier.